By Commissioning Coffee Costumes You Agree to The Following Terms of Service:
We accept payment by PayPal and money order only. No personal checks, please.
The entire product must be paid before shipping. The customer is responsible for the cost of shipping. If it is an international shipment then the customer is responsible for all duties and fees incurred.
Product construction will start after we receive a 25% non-refundable deposit. It will be used to buy the materials specifically for your commission. In case the commission has to be canceled by Coffee Costumes for any reason, before materials have been acquired, you will receive a full refund.
Completion time is determined by the complexity of the character, therefore it is determined on a case by case basis. If you have a deadline, we need to know and approve of it in advance.
For most suits we require a front and back view reference sheet with clear lines, marking, and defined features. An accurate character reference sheet allows us to make the best possible product. Serious changes to the customer’s character after we have started building may not be accepted after supplies have been ordered (including eye color, fur selection, LED color, etc.) The customer has the right to request changes but we reserve the right to refuse. Changes may result in additional costs to buy different supplies to meet the new requirements.
Refunds will be issued on a case by case basis. The refund will be the amount paid minus the 25% non-refundable deposit and time spent on the product.
Coffee Costumes will repair manufacturing defects within 30 days of the product being received by the customer. This does not include normal wear and tear; damage caused by misuse, or accidental damage. Coffee Costumes will repair normal wear and tear for a fee to be determined on a case by case basis. Customer pays for shipping to and from Coffee Costumes for repairs. Product must be clean when being received by Coffee Costumes.
We reserve the right to refuse service or continuation of service if the commissioner is unruly, does not respect my Terms of Service, or becomes harassing over email, social media, phone, or any other form of communication.
Allergy Warning: I have cats and fancy rats. Neither come in contact with my projects, but animal dander may spread to the items through the air.